We have an exciting opportunity to join a well-known distribution company based in Crayford. We have an opening available for capable capable, energetic Operational Support Agent to join their friendly team on a permanent basis. The main duties of this role will be answering phones, liaise with customers and drivers, responding to parcel enquiries, and driver debrief. You will offer support to their transport team whilst contributing to the day-to-day running of the department. What you will be doing: Ensuring that customers'' urgent packages get to the right place, on time Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery Entering data into client''s in-house tracking system Running clear and effective communication and collaboration with the team, your manager, and other operations stations Adhering to client''s processes, procedures and controls, and regulatory requirements What do you bring with you: Strong communication and interpersonal skills Ability to work in a fast-paced environment with strict deadlines Good time management and attention to detail Confidence using computers, including Microsoft Word and Excel A good standard of written and spoken English Salary: Hourly pay rate 13.42 Shift is Monday to Friday, 8am-5pm Workplace pension 28 days ho