Job Title: First Response Unit Claims HandlerLocation: LiverpoolSalary: 25,877 per annum plus a performance related bonus of 4200 paid on a quarterly basis, once established within your roleJob Type: Permanent, Full TimeWorking hours: 37.5 hours per week. Monday to Friday on rota basis 8.00am - 8.00pm, 1 in 3 Weekends 9.00am - 5.00pm. (Hybrid)About the Role:As an FNOL Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.What you will be doing:Providing a professional and proactive response in assessing claims in line with policy and procedureProviding an empathetic service to clients who have been involved in road traffic incidentsLiaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notificationTo resolve any issues avoiding expressions of dissatisfaction escalating into complaintsHandle First Notification of Loss (FNOL) calls, entering relevant claims detailsAssessing new claims in accordance with policy terms and conditionsIdentify and initiate any potential recoveries from 3rd partiesHandle any complaints in line with FCA guidelinesIdentifying key requirements for replacement vehiclesWork to agreed SLA''s and KPI''sWhat we''re looking for:Excellent customer service skillsN