About you We re looking for an Assistant Charity Shop Manager to join our friendly team at PDSA Stroud. If you enjoy being around people, have strong interpersonal skills and love the buzz of retail, this could be a great fit for you. You ll thrive in a busy, customer-focused environment where you can help deliver a fantastic shopping experience while making a real difference for pets and their owners. In this role, you ll support the Shop Manager in running our Stroud PDSA shop day to day, working closely with a dedicated team of volunteers to maximise profit and create a welcoming, well-presented store. You ll help to ensure great customer service, efficient stock rotation and strong brand messaging, using financial and competitor data to spot opportunities for improvement. You ll also champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness of the charity. You ll bring experience from the retail sector with a proven track record of contributing to sales targets. You ll understand what great customer service looks like and be keen to instil your passion and standards in those around you. Organised, approachable and proactive, you ll enjoy coaching and motivating volunteers, encouraging new ideas and supporting a culture of continuous improvement. Above all, you ll be enthusiastic about PDSA s work and proud to represent the charity with every customer you meet. Rewards, support and benefits We re really passionate