Technical Support Advisor Location: Uxbridge Salary: £27,000 to £30,000 per annum Are you a technical whizz with a passion for problem-solving? A fantastic opportunity has become available for a Technical Support Advisor to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge and a natural flair for delivering exceptional customer service. Whether you ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step! What You ll Be Doing: • Handle inbound and outbound technical support calls from customers • Accurately record notes and details in the system, progressing cases as required • Create clear service reports when resolving issues over the phone • Proactively monitor remote access reports to spot potential faults • Use remote access software to log into customer equipment and troubleshoot • Work closely with the Scheduling Team to arrange engineer attendance when necessary • Flag any potential escalations to managers Who We re Looking For: • Previous experience in a technical support role (office or retail-based) • Passionate about delivering outstanding customer service • Excellent telephone manner and strong communication skills • Confident using IT systems; Salesforce and Excel knowledge helpful but not essential • Tech-savvy and confident with fault-finding on electrical equipment What to Do Next: If you''re inte