Customer Service / Complaints Administrator

East Bristol
£28,000 – £32,000 benefits
Full-time | Office-based

We’re working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent.

If you’re confident on the phone, organised, and enjoy resolving problems for customers, this could be a great fit.



The Role

• Act as a first point of contact for customer queries via phone and email
  
  
• Handle complaints and resolve issues in a professional, solutions-focused way
  
  
• Build strong relationships with customers and deliver excellent service
  
  
• Support with troubleshooting and resolving service-related queries
  
  
• Assist with basic credit control and accounts-related tasks
  
  
• Liaise with internal teams and external suppliers where needed
  
  
• Process customer orders accurately and efficiently
  
  
• Support onboarding of new clients
  
  
• Maintain up-to-date and accurate customer records
  
  

• Experience in customer service and administration
  
  
• Strong communication skills and confident telephone manner
  
  
• Experience handling complaints and objection handling
  
  
• Highly organised with strong attention to detail
  
  
• Confident IT skills (MS Office and internal systems)
  
  
• Able to work independently and as part of a team
  
  

• £28,000 – £32,000 salary
  
  
• Medical cover
  
  
• Birthday off
  
  
• 28 days holiday (including bank holidays)
  
  
• Supportive, collaborative working environment
  
  
• Opportunity to develop within a growing business
  
  
• 35 hour working week with an early finish Friday!