Are you a people person with a passion for making a real difference? Do you thrive in a bustling environment where every day brings new opportunities to help? If so, we want you to be the welcoming face of the London Borough of Hackney!We''re searching for a Neighbourhood Customer Services Advisor to join our dynamic Tenancy and Leasehold Services team. This isn''t just about answering calls; it''s about being the essential first point of contact for our residents, providing top-notch support, and ensuring their experience with us is nothing short of excellent. What You''ll Be Doing:As a Neighbourhood Customer Services Advisor, you''ll play a crucial role in supporting our residents with a variety of essential services. Your day will be diverse and impactful, including:Key Master: You''ll be the go-to expert for FOB, Gerda, and barrier gate keys, managing the entire process from initial enquiry to secure distribution and meticulous record-keeping.Housing Navigator: You''ll guide residents through the rehousing process, help them understand the bidding system, and offer crucial support with online housing applications.Exchange Enabler: Be the champion for our mutual exchange program, helping tenants navigate platforms like HomeSwapper, assisting with profile updates, and coordinating with various teams to ensure smooth transitions.Office Operations Pro: From managing the reception area and coordinating visitor arrivals to ensuring our housing officers have the supplies they ne