Automotive Service Administrator

Hounslow (LHR)
£30,000 – £32,000 DOE
Full-Time | Permanent | Office-Based

We are recruiting for two key positions within our busy and professional Admin Department in Hounslow:

• Automotive Service Administrator
• Automotive Service Planner / Service Administrator

These are excellent opportunities for experienced administrators to join a structured, fast-paced motor operation supporting fleet servicing, vehicle compliance, and customer service delivery.

Automotive experience is highly advantageous; however, candidates with strong administration experience in a process-driven environment will also be considered.

Role 1: Automotive Service Administrator

Hours: Monday – Friday | 09:00 – 17:30

Key Responsibilities:

• Acting as first point of contact for drivers, customers, and visitors
• Coordinating vehicle collections and returns
• Raising, updating, and closing job cards
• Inputting job details accurately onto internal systems
• Supporting the service team with telephone enquiries
• Completing invoicing and ensuring documentation accuracy
• Conducting internal paperwork checks and audits
• Providing administrative support to the Operations team

Role 2: Automotive Service Planner / Service Administrator

Hours:
Monday – Friday | 09:00 – 18:00
Alternate Saturdays | 07:00 – 13:00 (paid overtime at time and a quarter)

Key Responsibilities:

• Producing and managing vehicle service plans
• Scheduling servicing and maintenance up to three weeks in advance
• Booking MOTs and scheduling tachograph calibrations
• Monitoring service compliance and running KPI reports
• Maintaining accurate vehicle and service records
• Managing warranty and contract service jobs
• Ensuring job cards progress efficiently for timely invoicing
• Providing Service Reception cover when required

About You

We are looking for candidates who demonstrate:

• Strong administrative experience (essential)
• High attention to detail and strong organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Confident and professional communication skills
• Good IT literacy and experience using internal systems

Automotive or motor trade experience is highly advantageous, particularly experience within a Service Department, Workshop, Fleet, or similar vehicle-based environment.

Candidates from structured, compliance-driven industries (e.g. transport, logistics, engineering, maintenance, property, or healthcare administration) will also be considered.

What’s On Offer

• Competitive salary (£30,000 – £32,000 DOE)
• Paid overtime (Planner role)
• Company pension
• On-site parking
• Stable, full-time positions within a well-established motor operation
• Supportive team environment

If you are an organised and proactive administrator looking to join a professional automotive environment in Hounslow, we would like to hear from you.

Apply now to be part of a growing Service team.