Operations Manager Insurance Job Description An exciting opportunity to join an expanding team and work in a small company with good cultural values. Our client are a fiercely independent specialist SME Commercial and Private Client insurance brokerage in a wide range of industries that adds value to its clients through delivering professional advice and a personal service that strives to exceed client expectations. The ideal candidate will be motivated, have good interpersonal skills and thrive at a challenge Job Summary We are looking for an experienced Operations Manager who will be responsible for overseeing and optimising all operational aspects of the business. The role requires a strong leader with a deep understanding of insurance processes, regulatory requirements, and an unwavering commitment to efficiency, accuracy, and customer satisfaction. The successful candidate will drive continuous improvement initiatives, manage operational teams, and ensure the seamless delivery of insurance services. Key Responsibilities: Operational Leadership: Lead, mentor, and develop a high-performing team of operations professionals,including policy administrators, claims processors, customer service representatives Set clear performance objectives, conduct regular performance reviews, and foster a culture of accountability and excellence. Oversee the day-to-day operational activities, ensuring adherence to established procedures, service level agreements (SLAs), and regulatory guide