Job Title: EPOS Support Engineer Job Description This role is an EPOS Support Engineer position providing remote technical support across retail and hospitality technology environments. You will focus on both operational support and project-based work, particularly around new store openings, EPOS deployments, and the ongoing maintenance of the customer''s point-of-sale estate. The position is fully remote, aligned to UK business hours, and involves occasional out-of-hours and weekend work. Responsibilities Provide remote EPOS support across retail and hospitality environments, ensuring timely resolution of incidents and service requests. Support new store openings by configuring and deploying EPOS systems, peripherals, PDQs, and integrated payment solutions. Remotely access EPOS terminals and related devices to perform health checks, software updates, troubleshooting, and ongoing system maintenance. Work with EPOS technologies such as tills, PDQs, FreedomPay, Zonal, Zebra devices, Aton and Incognito to maintain stable and secure store operations. Deliver operational support during standard UK business hours, responding to issues and requests in line with agreed service levels. Provide occasional out-of-hours and weekend support as required, supporting business-critical activities and project timelines. Collaborate effectively with internal teams and the existing engineer, sharing knowledge and ensuring consistent service delivery. Manage both operational and project workload