Permanent Service Designer Knowledge/Experience You will need: Ability to design complexity out of services Significant experience designing digital products and/or services and planning service design project engagements Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers Solid understanding of user research methods and practice, proven experience in using metrics and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findings Ability to analyse and visualise user journeys and service flows Ability to clearly and persuasively communicate designs as well as the evidence underpinning decisions Work collaboratively with multidisciplinary teams Ability to work quickly in an agile environment Have a design related degree, or relevant industry experience Exceptional skills in convincing people of the benefits of user-centred design and designing integrated service offerings Basic understanding of HTML and CSS Experience of introducing positive change into working practices, teams or organisations Leadership and excellent communication skills; clear ability to collaborate and build useful relationships *Applicants must have the right to work in the UK and the ability to pass BPSS vetting