Customer Service Associate Basildon Up to £42K Monday to Friday 37.5 Hours Join a Growing Pharmaceutical Supply Chain Team We are seeking a proactive and customer-focused Customer Service Associate to play a vital role in ensuring customer and patient needs are met while delivering exceptional service. Acting as the key link between customer markets and Supply Operations, you will support demand planning, inventory management, order fulfilment and customer service activities across the business. Key Responsibilities Process customer purchase orders and convert them into sales orders within Dynamics Support outbound shipments from warehouses, 3PLs, and CMOs to ensure on-time delivery Monitor distributor finished goods inventory and trigger replenishment orders where required Support bulk and finished goods allocation processes in line with demand forecasts and commercial priorities Identify and escalate risks impacting customer service, including supply delays, transport disruptions, and batch release issues Escalate product complaints, adverse events, and quality issues in line with regulatory requirements Manage backorders and communicate fulfilment timelines to customers. Support customer account setup, pricing verification, and master data maintenance Prepare service reports and contribute to service improvement initiatives Support development and implementation of planning tools and systems Perform additional duties as directed by the Demand Manager Custo