Role: Service Desk Operations ManagerLocation: Wythenshawe (office based)Term: Full Time, PermanentContract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekendsSalary: 44,000 DOE + benefitsCCA Recruitment are excited to be recruiting for a Service Desk Operations Manager to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team.This will be a role that delivers growth through improved skills and behaviours of the team.Role duties of the Service Desk Operations ManagerBuild and deliver success plans for the teamEvaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI''sContinually assess the skill levels of the team, implementing remedial plans to enable successSupport personal development planningInspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environmentIndividual coaching sessions for excellenceIdentify and address barriers to success with individuals and the collective teamCollate and track analys