Resident Liaison Officer (RLO)

Social Housing Refurbishment
Full-time | Permanent
Lewisham, London

Up to £32,000 + Car Allowance

Resident Liaison Officer job in Lewisham – supporting residents throughout planned social housing refurbishment works, offering the opportunity to join a well-established contractor delivering high-quality improvement projects across occupied residential properties.

The Role

This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering social housing refurbishment works across occupied homes in Lewisham.

Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining clear communication throughout the project, ensuring residents are fully informed and supported while works are carried out to their homes.

This is a customer-focused role requiring previous RLO experience within social housing, planned maintenance, refurbishment, or construction, alongside excellent communication, organisation, and problem-solving skills.

Key Responsibilities

• Acting as the main point of contact for residents throughout refurbishment works
• Building positive relationships with residents and maintaining clear communication across the project
• Managing resident queries, concerns, complaints, and access arrangements professionally and efficiently
• Issuing resident notifications, newsletters, and updates regarding planned works and programme changes
• Supporting site teams with access coordination and resident engagement across occupied properties
• Attending site meetings and maintaining accurate records of resident interactions and project updates
• Ensuring high levels of customer satisfaction throughout the duration of the project

Requirements

• Previous experience working as a Resident Liaison Officer within social housing, planned maintenance, refurbishment, or construction
• Experience working on occupied residential projects is essential
• Strong communication and interpersonal skills with the ability to manage challenging situations professionally
• Confident liaising with residents, site teams, subcontractors, and client representatives
• Organised and proactive approach with strong administrative skills
• Full UK driving licence
• Able to work 5 days per week on site in Lewisham (8:00am – 5:30pm)

Package & Benefits

• Up to £32,000 depending on experience
• Car allowance
• Pension scheme
• Long-term project pipeline and career progression opportunities
• Stable, permanent position with a well-established contractor
• Immediate start available

This Resident Liaison Officer role in Lewisham offers the opportunity to join a busy social housing refurbishment programme, playing a vital role in delivering an excellent customer experience while supporting the successful delivery of works across occupied homes. Apply now through Skilled Careers to be considered for this opportunity.