Job Description - Resident Liaison Officer (RLO)

Location: North London, Slough and Greater London, with travel to our KT8 office as required
Salary: -36,000 + -4,560 annual car allowance

We are seeking an experienced Resident Liaison Officer (RLO) to support projects across London and the surrounding areas.

The successful candidate will have strong RLO experience, excellent communication skills and the ability to build positive relationships with residents, site teams and clients.

Key Responsibilities:

• Act as the main point of contact for residents throughout works.
• Communicate planned works, schedules and potential disruption.
• Manage resident enquiries, complaints and concerns professionally.
• Coordinate access arrangements and appointments.
• Maintain accurate records of resident communications and feedback.
• Liaise with site and project teams to resolve issues and ensure works run smoothly.

Requirements:

• Proven experience in a Resident Liaison Officer role.
• Excellent communication and organisational skills.
• Experience handling complaints and resident queries.
• Full UK driving licence and willingness to travel between sites.

We are looking for a proactive, professional and approachable individual who can manage multiple sites and deliver an excellent resident experience.