Job Title: First Party Customer Service Claims HandlerLocation: LiverpoolSalary: 26,937 to 29,781 Plus up to 1,500 performance related bonus per annum, once established within your roleJob Type: Full Time, PermanentWorking hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 SaturdaysWhat you will be doing:In first party claims our purpose is to help our customers when they need us the most with speed, ease and understandingTo work as a team to proactively manage a portfolio of customer repair claims through to settlementTo ensure that complete and thorough indemnity investigations are carried out on all claimsWork closely with suppliers to fulfil customers'' needs during their claims journeyUtilising our in-house engineers to assess whether the damage sustained is a repairable prospectAccurate payment to our customers and their representatives regarding claims settlementData integrity is key when keeping a record of all activity undertaken throughout the life of the customers claimWhat we''re looking for:Excellent customer service skillsNaturally empathetic and the ability to connect with peopleQuick fast paced problem-solving abilityPositive can-do attitudeGood IT skills and a confident communicatorPassionate about working as part of a teamHave the ability to make fast, informed decisionsExcellent organisational and prioritisation skills with a strong attention to detailHave a desire to develop skills and experience within the insurance