Investigations Practice and Learning LeadAn exciting opportunity to join Certitude as an Investigations Practice and Learning Lead as we continue to grow.Job descriptionSalary: £45,000 per annumHours: 37.5 hoursJob Type: Permanent - Full-timeLocation: Hybrid working - Balham/Ealing office, services and working from homeInterview Date: Friday 22 May 2026Benefits- A stimulating work environment full of opportunities to learn and develop- 25 days'' annual leave + bank holidays and enrolment onto a pension scheme- 24-hour Employee Assistance- Paid Enhanced DBS- Eye care voucher- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership and Tech PurchaseAbout the roleThe Investigations Practice and Learning Lead is responsible for engaging key internal and external stakeholders to develop and embed excellent investigation practices across Certitude. You will act as an expert lead and advisor to develop and embed a root cause analysis approach to ensure consistently high-quality investigations are undertaken, and learning outcomes are shared when things go wrong.Duties will include:- Act as the expert lead for all investigations, supporting investigators and ensuring that investigations (e.g. disciplinary, safeguarding, formal complaints, financial, grievance, serious incidents, etc.) are completed in accordance with our policies and processes, working collaboratively with stakeholders.- Act as the lead for serious incident investigations and com