Process Improvement Project Manager

Salary: £70,000 - £80,000

Location: West Midlands / Remote

Contract: Permanent

Hours: 40 hours per week

Travel: Occasional travel to client sites and meetings

The Role

We are currently recruiting for an experienced Process Improvement Project Manager to lead end-to-end process improvement and transformation projects within a complex, customer-focused environment.

This is a predominantly remote opportunity, with occasional travel required. The role will suit an experienced project, transformation or process improvement professional who is confident managing projects from initial discovery through to implementation and embedding sustainable change.

You will combine strong project management and process improvement expertise to identify inefficiencies, redesign processes and implement new ways of working that deliver measurable improvements across people, processes and systems.

Key Responsibilities

• Lead end-to-end process improvement and transformation projects from discovery through implementation and embedding.
• Manage the full project lifecycle, ensuring delivery to agreed time, cost, scope and quality standards.
• Analyse, redesign and optimise business processes to improve efficiency, quality and operational performance.
• Lead and coordinate process experts to assess current processes and design future-state solutions.
• Conduct process mapping, current-state assessments and root cause analysis.
• Develop and manage project plans, milestones, dependencies and governance.
• Manage project risks, issues and dependencies, ensuring appropriate actions are identified and tracked.
• Engage, influence and manage senior stakeholders to drive alignment and effective decision-making.
• Facilitate workshops to gather requirements and support the design of future processes.
• Implement sustainable change and embed new ways of working across teams and systems.
• Track benefits realisation and performance using data, KPIs and structured governance.
• Use data and insight to identify inefficiencies and opportunities for improvement.
• Drive continuous improvement through structured methodologies and disciplined project delivery.
• Support the development and standardisation of processes, tools and approaches across programmes.

About You

The successful candidate will have:

• Strong project management and delivery expertise, including planning, governance, risk management and benefits realisation.
• Proven process improvement and process mapping experience.
• Experience applying Lean and/or Six Sigma methodologies to end-to-end process redesign.
• Demonstrable experience delivering process improvement initiatives within a complex, customer-focused environment.
• Excellent stakeholder management, communication and influencing skills, including engagement with senior leadership.
• Strong analytical and data-driven problem-solving skills.
• Advanced Microsoft Excel capability.
• Experience leading change and embedding sustainable improvements.
• Strong workshop facilitation and engagement skills.
• Excellent communication skills and the ability to work effectively across multiple teams and systems.
• Strong proficiency in process mapping tools such as Visio; BPMN experience would be beneficial.

Qualifications

• Lean / Six Sigma Green Belt or higher, or equivalent.
• PRINCE2, PMP or equivalent project management certification.
• A relevant qualification in Process Improvement, Business Analysis or Operational Excellence would be desirable.

What''s on Offer?

• £70,000 - £80,000 salary
• Predominantly remote working
• 40-hour working week
• Occasional travel only
• Strong progression and development opportunities
• Additional benefits package available

If you are an experienced Process Improvement Manager, Transformation Manager, Project Manager, Business Improvement Manager or Operational Excellence professional with strong Lean/Six Sigma and project delivery experience, we would be keen to hear from you.