Application Support Engineer - 1st Line - (RL8110) Job Title - Application Support Engineer - 1st LineLocation - Poole, Dorset (On-site)Salary - £28,000 - £35,000 + £3,000 annual on call upliftOn call - 1 week every 5-6 weeks (call-outs rare) The Client:Our client is a well established technology organisation providing software and managed services to the UK public transport and mobility sector. Their systems process several billion transactions per year and support local authorities, operators and technology partners nationwide. With over 20 years of industry experience and a team of around 115 staff across the UK and Europe, they are known for high quality service, innovation and long term customer partnerships. The Candidate:This role suits an early career technologist with 1-3 years'' Application Support experience or a graduate with a relevant IT/scientific degree including hands on software support. The ideal candidate is ambitious, customer focused and eager to develop into Level 2, Product or Development roles. They must have real application support experience (not only hardware support) and enjoy problem solving in a busy technical environment. The Role:As a 1st Line Application Support Engineer, you will investigate, triage and resolve customer issues, managing incoming tickets, calls and emails in line with SLAs and ITIL based processes. You will support core application systems, assist with technical configuration tasks and provide light printer and terminal supp