£26,256GloucesterFull-TimePermanentMultiple positions available! Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with no necessary experience apart from strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You''ll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently.Key ResponsibilitiesProvide first-line support via telephone and ticketing systemsLog, prioritise, and manage customer incidents and service requestsDiagnose and resolve issues wherever possible at first point of contactEscalate more complex issues to specialist teams when requiredKeep customers informed throughout the lifecycle of their ticketMaintain accurate records and documentationLiaise with third-party suppliers to ensure timely resolution of issuesSupport continuous improvement initiatives and contribute to team successFollow security and compliance procedures at all timesAssist with project work as requiredWhat We''re Looking ForExcellent communication skills, both written and verbalOutstanding customer service skillsA good understanding of IT terminology and technology conceptsAbility to explain technical information in a clear and user-friendly wayStrong problem-solving a