Full-time, PermanentBasingstoke (hybrid)£27,000Are you a detail focused professional with experience in a regulated environment who takes pride in ensuring accuracy, consistency and strong customer outcomes? Do you naturally spot issues, follow structured processes and provide balanced, objective feedback?Reassured are looking for a Quality Assurance Officer to support our compliance standards by reviewing sales calls, checking documentation and helping our teams meet regulatory requirements. This is a key role that supports quality, fairness and the delivery of good customer outcomes across our sales functions.What you will be doingListening to and auditing sales call recordingsChecking policy documentation to ensure accuracy and complianceProviding constructive feedback to consultants and managersEnsuring any procedural breaches are escalated to managementSupporting Consumer Duty requirements through quality standardsProducing accurate reports and analysis for senior leadersAssisting with investigations into customer complaintsWhat we are looking forExperience working in a structured and regulated environmentExcellent listening, written and verbal communication skillsStrong attention to detail and accuracyAbility to analyse information and make clear decisionsA team player who can also deliver individual resultsComfortable using IT systems and capturing information accuratelyDesirable (nice to have, not essential):Insurance or financial services backgroundExperience in a ta