Sales Administrator
Salary: £25,012 - £30,784 per annum
Hours: 37 hours per week
Location: Royston
Contract: Full-time, Permanent
 
Overview
My client is looking for a confident and detail-driven Sales Administrator to join their team in Royston. This role supports the smooth running of the sales function, ensuring customers receive excellent service from order through to delivery. Strong Excel skills are essential, as you will be working with spreadsheets, pricing lists, data management, and reporting.
 
Key Responsibilities

• Process sales orders via phone and email, advising on delivery dates, stock availability, and recommending alternatives.
• Manage and process online customer orders.
• Source non-stocked products using supplier lists and online tools.
• Provide comprehensive product advice, including sending specifications and safety data sheets, and recommending alternatives.
• Produce accurate quotations for stocked and bespoke items.
• Handle customer queries professionally via phone or email, including delivery updates, pricing queries, issues, payments, and PODs.
• Set up and manage customer portal accounts, including basic troubleshooting.
• Ensure customer records are accurate and up to date (contacts, addresses, notes, selection messages).
• Liaise with internal teams to ensure a seamless order-to-delivery experience.
• Support the field sales team with general administration.
• Manage the shared sales inbox efficiently.
• Carry out general admin duties such as data cleansing, updating price lists, filing, scanning, and document control.

• Strong proficiency in Microsoft Excel (working with spreadsheets, formulas, data accuracy, and reporting).
• Excellent organisation and time-management skills.
• High attention to detail and accuracy.
• Confident communicator with excellent interpersonal skills.
• Proficient in Microsoft Outlook and general MS Office usage.
• Able to work both independently and collaboratively.
• Strong problem-solving and decision-making abilities.
• Ability to prioritise workload and work well under pressure.
• Experience with CRM systems and accurate data management.