Join Our Team as a Call Centre Analyst!Are you passionate about transforming data into actionable insights? Do you want to empower a team that values customer satisfaction? If so, we want to hear from you!Position: Call Centre AnalystContract Type: PermanentSalary: 25,000 - 32,000Working Pattern: Full TimeLocation: Hybrid WorkingWhy Join Us?As a Call Centre Analyst, you will play a pivotal role in ensuring our customers feel supported and valued. You won''t just analyze data; you''ll tell the stories behind the numbers, driving improvements that enhance customer interactions and team performance.Key Responsibilities:Data Gathering: Analyze calls, surveys, and feedback to uncover what matters most to our customers.Insights Generation: Translate data into meaningful insights, highlighting trends and opportunities.Performance Tracking: Monitor KPIs to guide decisions that benefit our team and customers alike.Trend Spotting: Identify patterns in customer behavior and colleague performance for strategic planning.Reporting and Storytelling: Create engaging reports and dashboards that bring data to life.Collaboration: Build relationships and influence colleagues at all levels to champion a culture of performance.What You Bring:Experience in data analysis within contact centre or customer service environments.Advanced skills in Excel, Power BI, and other data analysis platforms.Strong problem-solving abilities and a keen attention to detail.Excellent communication skills to collabora