VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team.Please note this is a site based role, based out of our Hoddesdon office with travel to our sites About our roleDelivering 1st and 2nd line technical support-on-site and remotelyTroubleshooting hardware and software issues across desktops, laptops, mobile devices, and moreSupporting network connectivity, VPN access, and wireless configurationsInstalling and configuring systems and applications to company standardsManaging user accounts and permissions in Active DirectoryMaintaining accurate IT asset records and assisting with deploymentsCreating documentation and sharing knowledge across the ICT teamProviding exceptional customer service with a friendly, "can-do" attitudeAbout youA Level education or equivalent and demonstrable commercial networking experienceExperience of site set up, hardware repairs and troubleshootingStrong demonstrable technical skills in Microsoft Office 365 and Windows 10/11Experience supporting WAN environments and configuring mobile devicesHand