Job Title: Product Support Officer Salary: £34,428 Band E, Level 3 (Inclusive of Outer London Weighting) Location: Gilwell Park, Chingford, London (with Hybrid working) Contract Type: Permanent Working Hours: Full-time (35 hours per week) About The Role: It''s an exciting time at The Scouts. As part of our Skills for Life strategy, we''ve delivered an ambitious digital transformation, supporting over 150,000 volunteers and 450,000 young people every week. As a Product Support Officer, you''ll administer and maintain staff and volunteer systems, acting as the main point of contact across staff teams for system configuration, data requests and day-to-day queries. You''ll be responsible for supporting a variety of systems including content, membership, case, fundraising and learning management systems. As the Product Support Officer, you will (Key Responsibilities): Manage staff and volunteer systems, including user access, permissions and configuration. Act as the first point of contact for system queries, requests and issues, liaising with the digital team and third-party providers. Extract, format and share accurate data, ensuring it is handled appropriately. Support testing of new features, log bugs and communicate system issues, including impacts, timescales and workarounds. Maintain system records, configuration details and user guidance documentation. Who we''re looking for as our Product Support Officer: Experience administering business or ..... full job details .....