A high-growth, AI-powered customer communications platform is used by over 20,000 companies globally to drive revenue, improve resolution times, and scale customer-facing teams. The platform brings together voice, messaging, and AI capabilities into a single unified workspace.The organisation is redefining how businesses communicate with customers by combining automation, Real Time assistance, and intelligent insights. Its AI capabilities enable teams to automate routine interactions, streamline post-interaction workflows, and receive live guidance, resulting in improved performance, faster outcomes, and scalable operations.With a strong international presence and teams distributed across multiple regions, the business has built a product with strong market adoption and continues to scale rapidly, supported by significant investment and ongoing innovation in AI-driven solutions.This is an organisation characterised by ambition, strong product focus, and execution discipline. It offers an environment where impact is visible, decisions are made quickly, and growth opportunities are tangible.The culture is customer-focused, data-led, and outcome-oriented. There is a strong emphasis on ownership, continuous improvement, and operating with pace. It is well suited to individuals who thrive in collaborative, fast-moving environments where accountability and impact are highly valued.The RoleThe business is seeking a Managing Director to lead and drive end-to-end Go-To-Market performa