Job Title: Senior IT Support Engineer Company andamp; Team Introduction: Role Description/Purpose of the Role: Own the local office IT relationship, ensuring all engagement, prioritisation and decision-making channels operate in line with Group-wide policies and standards. Convert business needs into outcomes and deliver a value-aligned roadmap while being willing to build, configure and validate solutions across M365, Azure and endpoint platforms to land secure, reliable services - always routed through Group IT oversight and direction. Key Responsibilities: Act as the primary local interface with Group IT Shape, prioritise and track the local demand backlog and associated benefits and budgets with necessary approvals and Group level direction at every stage. Hands-on support configuration/testing across Entra ID/Intune/Autopilot, Teams/SharePoint, print (Ricoh/PaperCut), and basic network/Wi-Fi as delegated by Group IT. Coordinate NetSuite (HIVE) impacts and dependencies with Group programmes through Group IT governance. Champion Azure cloud-first readiness and server move assessments in line with Group IT architecture and plans. Embed ISO 27001/Cyber Essentials alignment, data retention and backup posture; coordinate pen tests and remediation. Own service quality with the Global Service Desk/MSPs; drive CSI and problem management in line with defined service expectations. Manage vendor SoWs, commercials and KPIs; ensure clean handover to BAU for all engagements an