Customer Service Administrator, Crawley Monday to Friday, Office basedA well-established and highly respected brand in Crawley is looking for a customer focused Administrator to join their friendly and supportive team. This is a varied role supporting key customer accounts, managing queries and coordinating orders within a busy environment.Strong customer service skills, excellent written communication and good attention to detail are essential, as much of the role involves handling customer queries via email. Full training and ongoing support will be provided, making this a great opportunity to join a stable and successful business with an excellent reputation.Key responsibilities: Managing customer queries and order enquiries via email and telephone Acting as a key point of contact for business customers Processing and coordinating customer orders accurately and efficiently Providing updates on lead times, deliveries and stock availability Liaising with internal departments including warehouse and logistics teams Supporting retailer and online fulfilment processes Attending customer meetings via Teams and occasionally in person Building strong working relationships with customers and colleagues alikeWhat we''re looking for: Previous customer service and administration experience Excellent written and verbal communication skills Strong organisational skills and attention to detail Ability to manage multiple tasks in a fast-paced environment Confident, professional and soluti