Belmont Recruitment is currently seeking an experienced Call Handler to join a busy outpatient appointment service within a large NHS organisation in Lincolnshire. Key Responsibilities Managing and booking outpatient appointments in line with national RTT and Cancer Waiting Time targets Tracking patients along their care pathway and proactively managing waiting lists Providing a high-quality, professional telephone service to patients, clinicians and internal teams Using patient administration systems (e.g. CareFlow PAS) to maintain accurate and timely data Liaising with clinical teams to resolve booking issues and prevent breaches Managing appointment cancellations, changes and non-attendance in line with policy Supporting outpatient clinics and assisting with reception duties when required Identifying potential breaches and escalating appropriately Supporting the training and day-to-day guidance of new or junior staff Requirements: Experience in a customer-focused or administrative role within a busy environment Excellent telephone manner and communication skills Location - Lincoln County Hopsital Hours - 9am to 5pm, Monday to Friday If this role would be of interest to you, please apply with an up to date CV ASAP.