Are you an organised and people-focused individual looking to start or develop your career in the charity sector? 

Do you enjoy providing excellent customer service and keeping things running smoothly behind the scenes? If so, this could be the role for you.

About the job

As Fundraising Support Assistant, you’ll play a vital part in supporting the fundraising team and delivering an outstanding experience for supporters of the charity. 

You’ll be the first point of contact for people taking part in charity lotteries and raffles, answering queries, processing payments, sending thank-yous, and keeping the supporter database up to date.

You don’t need previous fundraising or charity experience – you just need to be someone with good organisational skills, a keen eye for detail, and find joy in delivering great customer service. 

In return, you'll receive full training, a welcoming team environment, and the chance to be part of a charity that saves lives every day.

The important stuff

• Location: Rochester, Kent - easily commutable from Chatham, Maidstone, Sevenoaks, Gillingham, Gravesend, Sittingbourne, etc.
• Salary: £24,245 per annum
• Contract: Full-time, 18-month Fixed Term Contract
• Hours: 37 hours per week, Monday to Friday
• This is a Hybrid role working 3 days per week in the office and 2 days from home

What you need

• Experience in customer service and administration.
• Good IT skills, including Microsoft Office.
• Excellent written and verbal communication skills.
• A high level of accuracy and attention to detail.
• A team player with a positive, proactive attitude.
• An interest in the charity sector and a commitment to delivering great supporter care.

Every lottery ticket and raffle entry you process supports lifesaving work, and every thank-you that you send helps build stronger relationships with the people who keep the charity going.

You’ll be part of a passionate team making a real difference in the community. If you’re looking for an opportunity to combine your customer service skills with meaningful work, then apply today!