Overview

Junior IT Support Analyst - Service Desk / HelpdeskA highly respected international professional services firm is seeking a

Junior IT Support Analyst

to join their dynamic IT Service Desk team. This is an excellent opportunity for a motivated individual either looking to launch their career in IT or for someone with early experience who wants to grow within a global, fast-paced environment.Role Overview

As a

Junior IT Support Analyst , you will be the first point of contact for IT support, delivering high-quality 1st line technical assistance to users across the business. You\''ll be exposed to a broad range of technologies, providing support for desktops, laptops, tablets, printers, switches, and more.This is a fantastic opportunity to gain hands-on experience and build a strong foundation in IT within a supportive and professional environment.Key Responsibilities

Provide 1st line support for all IT-related queries via phone, email, and in personTroubleshoot and resolve hardware and software issues across a range of devicesEscalate complex issues to appropriate teams when necessaryMaintain clear communication with users to ensure a positive support experienceDocument incidents and resolutions accurately in the ticketing systemWhat We''re Looking For

You don\''t need to know everything—we\''re looking for someone enthusiastic, curious, and eager to learn. Ideal candidates may bring some of the following:Previous customer service experience (not necessarily in IT)Any commercial experience on a Service Desk or in Desktop Support is a bonusFamiliarity with Windows 10 and Office 365 is desirableStrong verbal and written communication skillsA proactive attitude and willingness to take ownership of issuesWhy Join Us?

This role offers the chance to join leading global business. You\''ll benefit from training, mentorship, and a career development path within an inclusive and collaborative team. If you\''re passionate about IT and looking to grow your career, we want to hear from you.

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