Customer Service AdministratorLocation: Cosham (Hybrid after probation, with 2 days remote and 3 in office)Salary: £28,500 P/A plus a 5% annual bonus Hours: Monday to Friday (shifts between 8:00am 6:00pm) We are looking for a proactive and adaptable Customer Service Administrator to join our busy Operations team. This is a varied and fast-paced role where no two days are the same, making it ideal for someone who enjoys multitasking and delivering excellent customer support. The Role You will play a key role in supporting day-to-day operations, ensuring a high standard of service is delivered across a range of administrative and customer-focused tasks. Flexibility and a hands-on approach are essential, as you will be working across different areas depending on business needs. Key responsibilities include: Providing administrative support across the team Handling inbound calls and responding to customer queries Monitoring and following up on ongoing cases or requests Managing and processing customer-related documentation Supporting internal processes to ensure smooth day-to-day operations Maintaining accurate records and systems Adapting quickly to changing priorities and workload demands You will have: Experience in both administrative and customer service or contact centre environments The ability to switch between tasks quickly, while maintaining focus when needed Strong attention to detail with the ability to process high volumes of work accurately Excellent communicatio