Job Title: Sales AssistantLocation: Peckham, Balham, Shoreditch, or CroydonJob Type: Full-Time: 8H shift flexPosition Summary: We are seeking a reliable and dedicated Sales Assistant to joinour team at Jollof Junction, where you will play a key role in delivering exceptional experience to our customers. The ideal candidate will possess strong self determination, a hardworking attitude, and ability to control operations and multi-task.Key Responsibilities:Customer Service ExcellenceGreet customers warmly, creating a welcoming environment.Assist customers in selecting Jollof Junction products by providing information on nature/history of products .Uphold Jollof Junction exceptional service standards by ensuring each customer interaction is personal, courteous, and attentive.Handle customer inquiries and provide detailed information about product origins, flavors, and ingredients.Sales and UpsellingActively engage in upselling and cross-selling Jollof Junction products, such as promoting discounted products and mix and match options.Achieve individual and team sales targets by fostering repeat business and building customer loyalty.Accurately process customer orders, handle cash and card payments, and manage receipts efficiently.Store Presentation and Stock ManagementEnsure food products are clearly displayed.Monitor inventory levels, restocking as necessary, and inform the kitchen of any shortages to prevent disruption to customer experience.Assist with daily stock counts, inventory control, and managing stock rotation to ensure product freshness and quality.Product Knowledge and Brand RepresentationDevelop and maintain a deep understanding of Jollof Junction products, history, and values to effectively communicate them to customers.Operational SupportSupport outlet operations by participating in opening and closing routines, cleaning, and other duties that ensure a smooth outlet environment.Adhere to health and safety, hygiene, and cleanliness standards, particularly in handling food products.Manage packaging for customer orders with precision and care, ensuring it meets Jollof Junction quality standards.You MUST be able to cook as you will be putting finishing touches to products brought from the kitchenQualifications:Previous Food takeaway or restaurant or customer service experience, ideally within a West African or Nigerian food brandExceptional interpersonal and communication skills, with a friendly and approachable demeanour.Strong attention to detail, particularly in operational planning and sales maximisationAbility to work in a fast-paced environment, handling multiple customers and transactions with efficiency.Flexibility to work various shifts, including weekends, holidays, and peak seasons.Ability and confidence to cookPreferred Skills:Passion for working in food or restaurant environment including cookingKnowledge/ Experience of West African cuisine will be an added advantageExperience in using Point of Sale (POS) systems.Benefits:Competitive hourly wage

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