NTIP Implementation Lead (Customer Service and Support) required for long term contract assignment for a multi-national defence company based in Stevenage Technical (beneficial): Preferable knowledge ofAtlassian (Jira/Confluence) Skillset/experience required:Proven Track Record: Experience implementing digital tools specifically within a customer support, product lifecycle management (PLM), or in-service support environment.Change Expertise: Demonstrated experience in Change Management (e.g., PROSCI or similar frameworks) with a focus on user adoption.Analytical Mindset: Strong Business Analysis skills with the ability to understand complex processes and translate them into technical requirements.Stakeholder Influence: Ability to manage cross-cultural personalities and influence stakeholders without direct authority. ence), TestRail, Technical Publication/PLM, Common Source Databases (CSDB) and Business Rules (BREX) tooling or similar. Integrated Logistic Support (ILS ecosystems) e.g. S1000D, S3000F standards. Overview of department:CSS UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required. We thus play a vital role in maintaining the company''s reputation, which is key to building and maintaining long term relationships for our future prosperity.CSS are involved throughout the lifecycle for all products including weapon systems, missiles, test equipment, training and ..... full job details .....