We are currently on the lookout for a highly experienced Head of Operations to join our Facades and Cladding Unit! The HOO will be fully responsible for overseeing all aspects of project management, from planning and budgeting to execution and delivery on all projects. Working closely with the Facades and Cladding Director to ensure each project is programmed and delivered to the highest standards, overseeing procurement, quality, budget control, and client management. Primary and General Responsibilities Ensure that the company''s overall goals, objectives, and mission are carried out through daily operations and customer interactions. Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives. Manage the procurement processes and coordinate material and resources allocation. Comprehensive management of programmes from initiation to completion. Collaborate closely with Commercial and Procurement teams. Measure and manage client satisfaction. Facilitate weekly operations meetings. Hold / oversee client and subcontractor meetings as necessary. Chair and manage procurement and design team meetings as necessary. Ensure all operations are conducted in an appropriate, cost-effective manner. Enhance operational management systems, processes, and best practices. Ensure organisational processes remain legally compliant. Formulate str