On behalf of FCDO, we are looking for an Incident Manager (Inside IR35) for a 7 Month hybrid contract based 3 days per week in London. Note: DV Clearance is an essential requirement for this role, as a minimum you must be willing andamp; eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active DV clearance The Duty Manager function sits within the Live Services area of the Information and Digital Directorate (IDD) at the FCDO. IDD is responsible for the management and delivery of digital services and IT infrastructure across the organisation, ensuring operational resilience, service continuity, and a high-quality user experience for all FCDO staff. The Duty Manager team is a core part of the IT Service Operations team, providing 24/7 operational coverage, leading the response to major incidents, and acting as the operational point of contact for senior stakeholders, suppliers, and business owners. The team drives lessons learned, participates in resilience drills, and contributes to the ongoing development of service continuity and problem management processes. The Duty Manager (SEO) is a key operational role within IDD, responsible for delivering 24/7 incident management, including major incident (MI) response, Tier 2/3 escalation, and liaison with regional IT support and business stakeholders