The Digital,IT, and Transformation Lead will manage, maintain, and support existingprojects and infrastructure across the PCN, ensuring they continue to delivermeasurable benefits. The role will also involve scoping, planning, anddelivering new initiatives, with a strong emphasis on enhancing digitalcapabilities and optimising IT systems.In addition,the role will provide hands-on IT support to practices within the network,resolving day-to-day issues, supporting the use of digital tools, and ensuringsystems are optimised for efficiency, security, and patient benefit. Theposition will balance operational IT support with strategic digitaltransformation, underpinned by a quality improvement methodology.Main duties of the job

TransformationProjectsOversee and maintain the delivery of existingtransformation projects ensuring sustainability and ongoing benefits.Scope, plan, and implement transformationinitiatives, working with clinical and management teams to ensure alignmentwith PCN priorities.Monitor and evaluate the outcomes of transformation projects, producing reports and recommendations for improvement;present findings to stakeholders at PCN meetingsDraft and prepare reports to support financialclaims and ensuring timely submission to theIntegrated Care BoardIT Support and InfrastructureAct as the first point of contact for IT querieswithin the PCN, providing hands-on technical support to practices.Troubleshoot and resolve software issues promptly to minimise disruption.Liaise with our external IT supplier to escalate and resolve more complex issues.Ensure implementation of systems complies with NHSEngland, GDPR and cybersecurity requirements.Training and Digital CapabilityProvide training andguidance to staff on the useof clinical systems, digital tools and IT processes.Ensure all staff receive induction on the PCNs IT systems and digitalresources.Develop and maintain user guides, FAQs and knowledge resources for practices.Data and ReportingSupport practices in using business intelligencetools to extract, interpret and act on data.Promote high standards of data quality and integrity across the network.About us

Greenwich PCN Alliance Limited has been running since 2020 and consists of 4 PCNs: Blackheath and Charlton PCN, Eltham PCN, Heritage PCN and Unity PCN. Our aim at Greenwich PCN Alliance Limited is support the improvement of primary care across Greenwich by providing support to Primary Care Networks (PCN) across Greenwich and recruiting Additional Roles via the the Additional Roles Reimbursement Scheme (ARRS)Job responsibilities

Job SummaryThe Digital,IT, and Transformation Lead will manage, maintain, and support existingprojects and infrastructure across the PCN, ensuring they continue to delivermeasurable benefits. The role will also involve scoping, planning, anddelivering new initiatives, with a strong emphasis on enhancing digitalcapabilities and optimising IT systems.In addition,the role will provide hands-on IT support to practices within the network,resolving day-to-day issues, supporting the use of digital tools, and ensuringsystems are optimised for efficiency, security, and patient benefit. Theposition will balance operational IT support with strategic digitaltransformation, underpinned by a quality improvement methodology.MainResponsibilitiesTransformationProjectsOversee and maintain the delivery of existingtransformation projects, ensuring sustainability and ongoing benefits.Scope, plan, and implement new transformationinitiatives, working with clinical and management teams to ensure alignmentwith PCN priorities.Monitor and evaluate the outcomes of alltransformation projects, producing reports and recommendations for improvement;present findings to stakeholders at monthly PCN meetingsDraft and prepare reports to support financialclaims, working closely with PCN managers to ensure timely submission to theIntegrated Care BoardIT Supportand InfrastructureAct as the first point of contact for IT querieswithin the PCN, providing hands-on technical support to practices.Troubleshoot and resolve software and connectivityissues promptly to minimise disruption.Liaise with our external IT supplier to escalateand resolve more complex issues.Ensure implementation of systems complies with NHSEngland, GDPR, and cybersecurity requirements.Training and Digital CapabilityProvide training and guidance to staff on the useof clinical systems, digital tools, and IT processes.Ensure all new staff receive induction on the PCNs IT systems and digitalresources.Develop and maintain user guides, FAQs, andknowledge resources for practices.Data and ReportingSupport practices in using business intelligencetools to extract, interpret, and act on data.Promote high standards of data quality andintegrity across the network.Collaboration and CommunicationWork in partnership with PCN leadership, practicemanagers, and other key stakeholders to ensure smooth project delivery andeffective IT operations.Communicate technical information in a clear,non-technical way to varied audiences.Person Specification

Knowledge and Skills

Strong IT skills, including Microsoft 365, clinical systems (e.g., EMIS), and networking basics.Understanding of NHS digital priorities and systems.Excellent written and verbal communication skills.Problem-solving and analytical ability.Good understanding of the Digital agenda within the NHS.Effective time management (planning and organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem-solving and analytical skillsPersonal Qualities

Polite and confidentAbility to work calmly under pressureAbility to process and manage conflicting advice and prioritiesAbility to adapt your leadership and management style to different situationsPositive and solution focussedMotivated, forward thinkerHigh levels of integrity and loyaltyQualifications

Digital architecture/IT-related qualification or relevant support experience (e.g., ITIL/TOGAF).Experience

Managing and maintaining digital or transformation projects in a healthcare or similar environment.Providing first-line IT support, including troubleshooting and problem resolution.Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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