Senior Repairs AdministratorLocation- BrentwoodSalary - Up to £40kFortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry.We are currently working with a leading contractor who is looking for a Senior Repairs Administrator to join their responsive repairs team in Brentwood.This is a permanent position focused on managing workflow, delivering excellent customer service, overseeing a team of up to 15 administrators/planners, and ensuring operational KPIs are consistently achieved within a fast-paced repairs and maintenance environment.Key Responsibilities Managing day-to-day workflow within the responsive repairs teamLeading, supporting, and motivating a team of up to 15 staff membersMonitoring and tracking KPIs to ensure service delivery targets are achievedDelivering a high standard of customer service and resolving escalated queriesManaging repairs administration processes from job allocation through to completionLiaising with operatives, supervisors, subcontractors, and clients to ensure smooth service deliveryEnsuring works are scheduled efficiently and completed within agreed timescalesProducing reports and analysing performance data to identify improvementsMaintaining accurate records and updating internal systemsSupporting senior management with operational and performance reportingEnsuring compliance with company procedures and service level agreements S