This permanent role as a Customer Service Coordinator offers the opportunity to play a vital part in delivering exceptional service within the industrial and manufacturing sector. Based in Leeds, this position is ideal for someone looking to thrive in a fast-paced and rewarding customer service environment.Client DetailsThe employer is a well-established organisation within the industrial and manufacturing industry. As a medium-sized company, they are committed to operational excellence and customer satisfaction, providing high-quality products and services to clients.DescriptionRespond promptly and professionally to customer inquiries via phone and email.Process customer orders accurately and efficiently using internal systems.Coordinate with internal departments to ensure timely delivery of products and services.Maintain detailed and accurate records of customer interactions and transactions.Resolve customer issues by identifying solutions and escalating when necessary.Support the sales team by providing relevant customer information and updates.Monitor and manage stock levels to meet customer demands effectively.Contribute to continuous improvement initiatives within the customer service function.ProfileA successful Customer Service Coordinator should have:Strong communication and interpersonal skills to build positive relationships with customers.Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.Excellent organisational skills