Technical Claims AdvisorMonday - Friday 9:00am - 5:30pm (1 in 3 Saturdays 9am - 1pm) 28,000- 30,000 (DOE)Are you a confident problem-solver who enjoys supporting people when it matters most? Do you want to be part of a fast-growing business that truly invests in your development and career progression?If so, this could be the perfect opportunity for you.We are looking for a Technical Claims Advisor to join our expanding team. In this role, you will combine technical accuracy with outstanding customer care, guiding customers smoothly through the claims process while ensuring fair and timely outcomes. You''ll play a vital role in delivering a high standard of service while working within regulatory and company guidelines.Technical Claims Advisor Responsibilities:Provide clear, accurate claims guidance across a range of products within your authority levelManage and resolve claims via phone, email, and online platformsGather and review all necessary information and documentation to progress claims efficientlyUnderstand individual customer needs and ensure each case is handled professionally and empatheticallyMaintain service levels and consistently achieve set KPIsEnsure claims are settled fairly and in line with industry and company standardsHandle claim-related complaints in accordance with established proceduresManage all administrative aspects of claims from start to finishTechnical Claims Advisor Benefits:Free on-site parkingPension scheme: 4% employee / 4% employer contrib