Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35This role will be an average of 2-3 days per week on-site, in London.Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company.Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environmentExperience with ITSM and tools such as ServiceNow, JIRA, Agile and ScrumCAB experience / Change Advisory BoardICP facilitation / Integrated Change Process - Run the calls and maintain reviews.Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA sProcess review and improvementsDaily ticket queue checks, including triage, and updates.Documentation and Agenda circulationSupport Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when requiredRaising and following up EscalationsStakeholder ManagementExperience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start.To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website.To be the first to hear about other exciting opportunities, t