£26,500 basic salary + potential quarterly bonus based on performance + supportive culture + genuine career growth + great perks! We re one of the UK s leading Life Insurance Brokers, and we re on the hunt for passionate and friendly people to join our Retention Support team. Think meaningful conversations, a supportive team, and the chance to genuinely change lives by helping families stay protected. We ve featured in the Sunday Times Best Companies to Work For list, and our Trustpilot reviews speak for themselves! But don t just take our word for it, go ahead, check us out! Provisional Start: ASAP Based in: Milton Keynes Working Pattern: Monday to Friday, 9am 6pm What you ll be doing: Reach out to families whose Life Insurance policies are at risk of lapsing, understand their situation, and help them stay protected. Work closely with insurers to identify the reason for the lapse and find the best solution for each customer. Manage your diary and workload confidently, taking ownership of your day while collaborating with your team toward shared goals. Use our dialler system to contact clients, keep accurate records, and ensure every conversation adds value. Communicate clearly, empathetically, and professionally. Build rapport and trust with customers and colleagues alike. Share ideas and feedback to improve processes, profitability, and the overall customer experience. Stay up to date with insurer processes, attend training and webinars, and complete 15 hours of CPD annual