Job Title Product Support Specialist (Fluent French/English Speaking) Job Description We are looking for a proactive, customer focused individual to join our Sage Intacct support team, this is a hybrid role 3 days in our Newcastle HQ The successful applicant will be working primarily with customers in our French and UKI markets ,fluency in English / French both written and spoken are required . Be part of a high performing team that drives innovation, solves real-world issues, and makes a difference every day. Job purpose: To deliver exceptional support experiences to medium and strategic customers and partners each representing potential value in excess of £1M by resolving queries efficiently and accurately. The Support Specialist plays a critical role in shaping the overall customer experience and has a direct impact on retention and growth by resolving 90% of incoming cases, managing complex issues confidently, and building trusted, long-term relationships. This is a global role, supporting a diverse portfolio of customers and partners across multiple regions, requiring adaptability to different accounting practices, time zones, and business cultures. The Specialist builds trusted relationships and ensures every interaction reflects Sage''s commitment to excellence, consistency, and care worldwide Key Responsibilities Key Responsibilities Support Experience Ownership: Take full ownership of Partner and Customer support experience, including strategic and ..... full job details .....