Role summary

You will be the first point of contact for our customers, delivering a professional, responsive, and high-quality service across phone, email, and digital channels. Working as part of a team, you’ll manage a wide range of enquiries, including repairs, ensuring timely resolutions while maintaining accurate records. You will play a key role in delivering a positive customer experience, supporting service improvements, and working collaboratively with colleagues and partners to meet customer needs.

Location: Epsom, Surrey 

Salary: £26,873 per annum

Hours:  35 hours per week

Contract: Fixed term (12-months)

Probation period: 6 months

Notice period: 1 month 

Applications close:  Wednesday 5 August 2026

Interview date:  Wednesday 12 August 2026