Global Highland is seeking an ambitious and commercially focused Customer Sales Team Leader to join a growing operation within the broadband and telecommunications sector. This is an opportunity for an experienced sales leader to take ownership of team performance, develop talent and shape the way a sales function operates. You will be responsible for creating a motivated, accountable and results-driven team, ensuring sales objectives are achieved while maintaining excellent standards of quality, compliance and customer experience. Rather than focusing solely on individual sales, your priority will be to maximise the performance of the wider team. Through effective coaching, performance analysis and strong day-to-day leadership, you will identify what drives success, address areas of underperformance and introduce improvements that deliver measurable results. You will also work closely with management to influence sales strategy, improve operational processes and share frontline insight that helps strengthen the overall customer proposition. This role would suit someone who enjoys taking ownership, developing people and turning business objectives into tangible results. The Role Leadership, Coaching and Team Development Take responsibility for the day-to-day leadership, motivation and development of an inbound and outbound sales team. Establish clear expectations around performance, behaviours, productivity and customer experience. Deliver structured coaching and regular ..... full job details .....