Location: Birmingham Airport - Hybrid Working: 2 days in officeWe are excited to be partnering with a growing and well-established retail business to recruit a Credit Controller for a 12-month maternity cover contract. This is a fantastic opportunity to join a large, stable team within a business that values collaboration and continuous improvement. While this is a fixed-term role, the size and growth of the organisation mean future opportunities could arise - nothing is promised, but you never know what could happen!This role is all about preventative credit control. Rather than chasing aged debt, you''ll focus on tackling queries before invoices become overdue, ensuring smooth cash flow and strong customer relationships. You''ll manage your own portion of the ledger, taking full ownership of your accounts, while working within a supportive team that helps each other out when workloads fluctuate.What You''ll Be DoingManage your own ledger of customer accounts, ensuring compliance with credit limits and payment termsProactively contact customers ahead of due dates to confirm everything is in order and resolve queries earlyHandle inbound and outbound calls and manage an email inbox of queriesLog and track queries within SLA, liaising with internal teams to resolve issues around price, quantity, or missing POsWork closely with commercial, compliance, and sales teams to maintain strong communication and collaborationMonitor credit limits daily and take action on accounts approa