Role: Head of Contact Centre OperationsLocation: Hemel Hempstead (office based)Salary: Up to 80,000 DOE + benefitsHours: 35 hours per week Mon-Fri (to business needs)Term: 6 month fixed term contractI am looking to recruit an exceptional operational leader to join my client as a Head of Contact Centre Operations on a fixed term contract. Reporting to the Director of Operations while leading Team Leaders and Frontline Advisors.This is an exciting opportunity to lead a customer-focused operation to deliver outstanding service and support to customers. The successful candidate will be responsible for driving operational excellence, developing leadership capability, and ensuring a consistently high-quality customer experience while supporting continued growth across the team.Do you have experience within a high-volume call centre or contact centre operation delivering service through telephone and email channels? Have you led complex operational transformation, service redesign, technology implementation and change adoption while maintaining team performance?This is a Head of Contact Centre Operations role with accountability for service performance, workforce planning, quality assurance, and continuous improvement across the operation.As Head of Contact Centre Operations, you will have overall responsibility for the performance and day-to-day leadership of the operational function, across customer support.Working closely with senior leaders and key stakeholders across, you will ..... full job details .....