Job Title: Senior Customer Services AdvisorHours: 37.5 hours per weekContract: PermanentSalary: £38,022 per annumArea of operation: Resident ServicesResponsible to: Assistant Director of Customer ServicesPension entitlement: Company Stakeholder SchemeAnnual leave entitlement: 30 days per annumPlace of work: Based at English Rural''s Surrey office in Lower Eashing, GU7About English Rural:English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.About the role:Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub.As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries.In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.About you:Are you an experienced customer services professional, ideally with a background in housing associations or property-related envir