University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University''s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital and Technology at UAL is on an exciting journey, transitioning from a ''classic'' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.As a Delivery Manager in the CRM service team, you will play a key role in turning our CRM strategy into reality, delivering initiatives that improve services and create meaningful value for staff and students across the University. We are building a connected, data-driven ecosystem that strengthens engagement with students, alumni and partners, with Salesforce at the centre of our CRM landscapeYou will ensure defined customer needs are met and initiatives are delivered on time and to budget, whilst working with cross functional delivery teams and key stakeholders to deliver and embed change. You will take a service-oriented approach to the delivery of change and ensure the University''s service needs are met through the continued development of product ..... full job details .....