Senior 3rd Line IT Engineer Hospitality-Focused

OverviewDo you have hotel experience and a knack for IT?Join a growing Hotel IT company where you can combine both. Were looking for someone who understands the demands of the hotel industry and can provide on-site and remote IT support to keep everything running smoothly, from front-of-house to back-end, Wi-Fi, Phones, CCTV, networks and systems.
This is a
client-facing role
, not a back-office job.
Were looking for a confident, hands-on 3rd Line IT Engineer to join our team. If youre tired of sitting behind a screen all day and want a role where your expertise makes a real impact on-site especially in the hospitality and residential-care sectors this role could be for you. Based from ourBasingstoke head office, with regular travel to client sites including4- and 5-star hotels and some care homes. This is a varied role offering a mix of projects, support, infrastructure and consultancy.
Hours are 9:00 to 18:00 weekdays, with participation in one of two on-call rotas shared amongst the rest of the engineering team.
You Might BeA hotel IT manager ready for a new challenge
A 3rd Line IT Engineer with hospitality experience
A technically-minded person with hands-on experience of systems like Opera, Micros, 3CX, Mitel, or Ruckus
What Youll Be DoingDelivering on-site and remote IT support and project delivery
Acting as the go-to advisor for hospitality and residential-care clients
Resolving complex issues across servers, networking, virtualisation, and VoIP
Leading by example for 2nd Line engineers
Building long-term trust and relationships with clients
Youll Need Experience InWindows Server/Desktop troubleshooting
Hyper-V or VMware (ESXi)
VLANs, switching, and network diagnostics
3CX or Mitel VoIP would be a bonus
Hotel or residential-care industry IT knowledge and experience would be amazing too
You Must HaveA full UK driving licence and your own vehicle
Willingness to travel frequently to client sites
Strong communication skills and a pride in doing things right
What We Offer£35,000
£48,000 salary
depending
on your experience
Private healthcare + Christmas bonuses
Up to
£100 per month in Amazon vouchers
Working with a friendly team of like-minded engineers
A role thats more than just being a ticket-logger. Youll be the face of IT for some of our top clients
TPBN1_UKCT
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