Customer Service RepresentativeEast Grinstead, RH19 (Hybrid)Contract: PermanentSalary: 26,460- 29,244 per annumMonday-Friday (8am-5pm or 9am-6pm)Driving Licence Required We''re recruiting a Customer Service Representative (Logistics) to join a growing third-party fulfilment and delivery business. You''ll be the key day-to-day contact for a portfolio of clients, ensuring queries are handled professionally, issues are resolved quickly, and service levels are consistently met. This is not transport planning or route scheduling. It''s a customer-first coordination role, supporting and working closely with clients and internal teams to deliver a smooth experience end-to-end. Customer Service Representative Responsibilities:Acting as the first point of contact for client enquiries via phone and emailManaging day-to-day queries and problems, keeping clients updated with clear timelines and outcomesUsing CRM/ticketing systems to log, track and progress requests within agreed SLAsBuilding strong relationships with clients through proactive communication, regular updates and reportingLiaising with internal departments (e.g., warehouse operations, carriers and support teams) to ensure smooth service deliveryMonitoring client accounts to ensure orders and correspondence are processed accurately and on timeAttending client calls where required, managing actions and ensuring follow-ups are completedSupporting the administration and daily running of accounts to maintain service levels and ..... full job details .....